Service that keeps your production moving

The Nextomation service department provides full post-installation support — both warranty and post-warranty.

Our role is to maintain production continuity, react quickly to incidents and continuously improve the performance of your automation systems.
Need support or want to choose the right package? Service & Support Call us: (+48) 603 902 209 Write us: service@nextomation.com

Beyond troubleshooting, we deliver extensive engineering services:

  • mechanical, electrical and software modifications
  • system upgrades and modernisation
  • new product implementation (re-tooling)
  • process optimisation and cycle time improvements
  • operator and maintenance training
  • production support and ramp-up assistance
  • spare parts strategy and critical parts management
Let’s talk

Beyond troubleshooting, we deliver extensive engineering services:

  • mechanical, electrical and software modifications
  • system upgrades and modernisation
  • new product implementation (re-tooling)
  • process optimisation and cycle time improvements
  • operator and maintenance training
  • production support and ramp-up assistance
  • spare parts strategy and critical parts management
Let’s talk

Service offering

A red icon depicting two cupped hands holding a shield with a checkmark, symbolizing safety, quality assurance, and protection in manufacturing.
Warranty & Post-Warranty Support
  • remote diagnostics
  • issue resolution based on SLA
  • next-day on-site technician (within 400 km)
A red icon depicting a central square connected to four circular nodes, representing network connectivity or data integration in automation systems.
Remote Technical Assistance
  • availability Mon–Fri (8h or 16h depending on package)
  • automation engineer response: 0–2 h
  • weekly test connection to ensure system readiness
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12-Month Production Support
  • technical and process support
  • monitoring KPI and eliminating losses
  • operator and maintenance training
A red circular logo featuring a stylized, abstract letter N, representing the Nextomation brand identity for automated manufacturing systems.
Ramp-Up Support (3 months)
  • stabilising production after launch
  • immediate corrections and process fine-tuning
  • ensuring smooth transition to full operational performance
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Warranty & Post-Warranty Support When remote support is not sufficient, a service engineer arrives on-site within 24 hours of ticket confirmation.
A red, stylized shield-shaped icon with a central geometric pattern, representing security or quality assurance in industrial automation systems.
Preventive Maintenance
  • electrical measurements + thermography
  • inspection of belts, bearings, guides, grippers
  • calibration of assembly processes (e.g., screwdriving, pressing)
  • leak checks of pneumatic systems
  • backup of PLC/robot programs
  • verification of remote connection
A red icon on a black background featuring a central cube connected to four corner squares by lines, symbolizing modular automation and scalability.
Modifications & Modernisation
  • mechanical, electrical and software updates
  • new product references (re-tooling)
  • robot and PLC program changes
  • adding new functions or improving line performance
A red icon depicting two cupped hands holding a shield with a checkmark, symbolizing safety, quality assurance, and protection in manufacturing.
Warranty & Post-Warranty Support
  • remote diagnostics
  • issue resolution based on SLA
  • robot and PLC program changes
A red icon depicting a central square connected to four circular nodes, representing network connectivity or data integration in automation systems.
Remote Technical Assistance
  • availability Mon–Fri (8h or 16h depending on package)
  • automation engineer response: 0–2 h
  • weekly test connection to ensure system readiness
A red icon featuring the number 12 centered inside a stylized gear shape, representing an industrial automation milestone or process step.
12-Month Production Support
  • technical and process support
  • monitoring KPI and eliminating losses
  • operator and maintenance training
A red circular logo featuring a stylized, abstract letter N, representing the Nextomation brand identity for automated manufacturing systems.
Ramp-Up Support (3 months)
  • stabilising production after launch
  • immediate corrections and process fine-tuning
  • robot and PLC program changes
A red icon depicting a stylized robotic arm with a circular end effector, representing automated manufacturing and precision assembly processes.
On-Site Support – Next Day Technician When remote support is not sufficient, a service engineer arrives on-site within 24 hours of ticket confirmation.
A red, stylized shield-shaped icon with a central geometric pattern, representing security or quality assurance in industrial automation systems.
Preventive Maintenance
  • electrical measurements + thermography
  • inspection of belts, bearings, guides, grippers
  • calibration of assembly processes (e.g., screwdriving, pressing)
  • leak checks of pneumatic systems
  • backup of PLC/robot programs
  • verification of remote connection
A red icon on a black background featuring a central cube connected to four corner squares by lines, symbolizing modular automation and scalability.
Modifications & Modernisation
  • mechanical, electrical and software updates
  • new product references (re-tooling)
  • robot and PLC program changes
  • adding new functions or improving line performance
An engineer in a hard hat and safety glasses gestures in front of an orange industrial robotic arm on an automated manufacturing assembly line.
Three engineers in safety gear discuss an automated assembly line with robotic equipment in a modern manufacturing facility.

Service Request Rules & SLA

Ticket handling rules:

1. Requests accepted via phone and email from 8:00–15:00. 2. Tickets submitted after 15:00 are handled the next working day at 8:00. 3. Tickets submitted before holidays → first handling at 8:00 next business day. 4. If remote repair is not possible → on-site technician within 24h. 5. After warranty: standard hourly service rates apply.
An industrial automated assembly line featuring a robotic arm performing precision tasks for high-speed manufacturing and quality control processes.

Response time comparison:

  • standard — up to 24h
  • with service package — immediate acceptance + priority handling
An industrial automated assembly line featuring a robotic arm performing precision tasks for high-speed manufacturing and quality control processes.

Response time comparison:

  • standard — up to 24h
  • with service package — immediate acceptance + priority handling

Critical Spare Parts

Nextomation prepares a dedicated list of critical parts that should remain on-site to avoid downtime:

  • custom grippers and long-lead components
  • dedicated production elements
  • recommended stock defined during the project phase
A yellow icon featuring a wrench centered inside a gear, representing industrial maintenance, technical support, or automated system configuration.

Engineering Support Resources

Temporary or long-term expert support:
  • embedded engineer
  • electricians, mechanics
  • designers
  • process engineers
  • vision, robotics and automation specialists
A yellow icon on a black background showing a stylized hand holding a gear, representing precision assembly and manufacturing automation services.

Additional Service Capabilities

Safety & Compliance:
  • CE conformity verification
  • ATEX explosion risk assessments
  • electrical / ESD measurements
  • safety curtain stopping distance tests
A yellow icon featuring a cube centered within a circular arrow, symbolizing continuous automated manufacturing and assembly line processes.

Production Optimisation

  • cycle time reduction
  • ROI assessments
  • automation of manual processes
  • tooling design (re-tooling)
  • automated quality control (vision systems)
  • optimisation of feeding solutionn

Critical Spare Parts

Nextomation prepares a dedicated list of critical parts that should remain on-site to avoid downtime:

  • custom grippers and long-lead components
  • dedicated production elements
  • recommended stock defined during the project phase
A yellow icon featuring a wrench centered inside a gear, representing industrial maintenance, technical support, or automated system configuration.

Engineering Support Resources

Temporary or long-term expert support:
  • embedded engineer
  • electricians, mechanics
  • designers
  • process engineers
  • vision, robotics and automation specialists
A yellow icon on a black background showing a stylized hand holding a gear, representing precision assembly and manufacturing automation services.

Additional Service Capabilities

Safety & Compliance:
  • CE conformity verification
  • ATEX explosion risk assessments
  • electrical / ESD measurements
  • safety curtain stopping distance tests
A yellow icon featuring a cube centered within a circular arrow, symbolizing continuous automated manufacturing and assembly line processes.

Production Optimisation

  • cycle time reduction
  • ROI assessments
  • automation of manual processes
  • tooling design (re-tooling)
  • automated quality control (vision systems)
  • optimisation of feeding solutions
/ From optimisation to growth

Planning to Scale Production or Improve Efficiency?

For challenges that go beyond individual equipment improvements, our production efficiency consulting connects process analysis, capacity planning, automation scenarios and investment decisions into one structured path to scalable production.

Explore consulting

Service documentation

Access detailed information about our service terms and the full scope of support we provide.
A tablet displaying the Nextomation Terms of Service document, featuring a yellow header and an image of an automated robotic assembly line.

Terms of Service (ToS)

Clear and transparent conditions defining the scope, rules and responsibilities of our service support. Download Terms of Service
An infographic showing Nextomation's critical spare parts package and a comparison chart between regular and accelerated service response times.

Service Portfolio

A comprehensive overview of our service offering, including support models, maintenance and extended services. Download Service Portfolio

Why Nextomation


We provide fast and precise technical support, powered by a multidisciplinary team of engineers who focus on root causes, not symptoms.

We ensure reliability, predictability and full continuity of your automated processes — from installation and stabilisation to long-term optimisation of custom automated assembly lines.
ISO 14001 certification logo with a blue checkmark icon, representing environmental management standards for Nextomation manufacturing systems.
ISO 9001 quality management certification logo with a blue checkmark icon and the text LL-C (Certification) on a dark background.

Industries

Automotive
Electronics & Communication
Consumer Goods
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/ contact NEXTOMATION Sp. z o.o. formerly teamtechnik Production Technology Sp. z o.o. ul. Za Górą 23,
32-050 Skawina, Poland (HQ),
ul. Technologiczna 1,
63-400 Ostrów Wielkopolski (Branch) (+48) 603 900 010
office@nextomation.com Service: (+48) 603 900 010
We are part of TDJ Group
Legal information Legal Issues Company details KRS: 0000246200
NIP: 6792864238
REGON: 120115670
Kapitał zakładowy: 1 000 000 zł
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